PRIVACY POLICY


Last updated: 12th September 2020



We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you how we collect your Personal Data on our Website (regardless of where you visit it from) or through our Internet Products or Services, how we protect such data, and the rights you have concerning the use of such data.


WHO WE ARE

This Privacy Policy applies to our Website which you are currently visiting (“Website”) and our services, offerings, subscription plans, features, tools, or resources offered via our Website or any future App (“Mobile App”). Under the Data Protection Act 1998 (the “Act”) and the General Data Protection Regulation 2018 (“GDPR”) specific obligations are placed on us in the way we handle data. Your data may be stored online, and we have taken steps to ensure that our systems are secure, and your data is protected.


CONTROLLER

We are responsible for your personal data (collectively referred to as “AI Weight Loss Diet”, “Website” “we”, “us” or “our” in this privacy notice). We have a data protection officer (“DPO”) who is responsible for answering questions in relation to this privacy policy.

The controller of your Personal Data collected via our Website, Internet Products according to Art. 4(7) GDPR:


CONTACT:

Ascendancy Media LTD, 2 Kipling Place, Stanmore, HA7 3NG.

Email Address: GDPR@aiweightlossdiet.com


PERSONAL DATA WE COLLECT

We collect Personal Data that identifies you or can be used to identify or contact you. This data may include name, address, email address, telephone number, gender, birth date, diet preferences (allergies, tastes, and likes) and password used to log into our subscription system. We also collect information regarding your health such as your current weight and your weight targets. Financial data and payment card details are not held by us but passed on to our payment processors. We do keep a history of transactions which includes services you have purchased from us and renewal dates. We also collect data on how you use the Website and we capture data from your system such as Browser, Device Type Location, and Time zone. Data is collected on our Website from third party software such as Google Analytics, Bing Ads, Facebook, Twitter, Instagram tracking code and we also tag users to the Website with Google AdWords remarketing code.

We collect the information when you sign up for our subscription service, products, and similar services. We do not sell or share your personal data with third parties.


HOW WE USE YOUR PERSONAL DATA

In order to access certain pages and services on our Website, such as diet plans, weight loss resources and weight loss support, if you create an account or purchase a monthly subscription, you must first complete steps to become a member and subscriber. During these sites you are required to provide us with personal information such as current weight, name and address and diet preferences. This data is used to provide services in relation to membership or monthly subscription and for billing purposes. We may also collect email address and other contact information to contact you about our services and future products or if there is an issue with your subscription as well as general support.

The legal basis for such processing of your Personal Data is Art. 6(1)(b) GDPR. You are contractually required to provide us with such information and without such information we are not able to provide our services.

Marketing & Communications:

We also collect, use, and share Aggregated Data such as statistical or demographic data from Google Analytics, Facebook, and Google AdWords to be used for user analysis and marketing. As a result, you may have advertisements tailed to you on other Websites or systems through various advertising networks such as Google AdWords, Facebook and Bing Ads and any similar advertising networks.

Contact & Enquiries:

If you get in touch with our customer service team, we will respond to your inquires, to provide you with support for our services and to manage your subscription or membership. Communication will be by email, online chat, telephone or in accordance with your request or preferences. Processing of your contact information is necessary to provide you with adequate support for our services, the legal basis for such processing is covered in Art. 6(1)(b) GDPR. You are not contractually required to provide us with this information but without it we are not able to send customer related communications.

Newsletter Subscribers:

If you subscribe to our newsletter, you have the option to receive newsletters and similar information regarding our services and promotions. You may also “opt-in” and we will send you information regarding offers, surveys, and relevant information about weight loss, health and fitness as presented, researched, and offered in our product and services.

The legal basis for such processing of your data is your consent (Art. 6(1)(a) GDPR) or – if you are an existing member or subscriber – our legitimate interest (Art. 6(1)(f) GDPR) in providing you with relevant marketing information.

Social Media Marketing:

By using our Website, subscribing to our services, or becoming a member you may have the option to share personal data via social media platforms such as Facebook, Twitter, Instagram, Pinterest, and YouTube. This personal data might include current weight, fitness goals and fitness achievements and similar data regarding general health. If you use these features, please be aware we cannot control how others will use your data and cannot prevent you from receiving messages from other internet users.


DATA SECURITY

We have taken every step to ensure appropriate security measures to prevent your personal data being lost, used, or accessed by third parties or disclosed in any way. Our Website uses SSL Encryption to protect your data and our certificates are domain-validated, and automatically renewed every 90 days by our hosting provider. Credit card details are not stored on our server, this security is handled by our partner Stripe. All card numbers on Stripe are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons can obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. This information for stripe is accurate as of 12th September 2020, please ensure you check with Stripe on any changes to their system and security protocols.


DATA RETENTION

We retain your data for the period of your membership and subscription, without this we cannot provide our services to you. Personal data will also be retained for as long as required to fulfil our legal duties, including the purposes of accounting and reporting requirements. We keep all personal data stored on our servers once membership has been cancelled so that we may reactive an old account should it be required. We can however completely delete accounts if requested to do so. If an account is deleted, then old memberships cannot be renewed and must be created from again from scratch.


PERSONAL DATA AND YOUR RIGHTS

You are entitled to see the personal information that we hold about you at any time. (If you write to, email or phone us and ask to see this information, it is known as a ‘subject access request’ or ‘SAR’ for short) You can do so by:

You are entitled to see your personal data that we hold about you at any time. You can write to, email or phone us and ask to see the Personally data we store.

You have the following rights concerning your data:

  • To object to any legitimate business interests processing
  • To withdraw content (only in respect of any processing which depends on content)
  • To ask for your data to be updated or corrected if inaccurate
  • Ask for a copy of the data we hold in a portable format
  • Complain to the ICO

AI Weight Loss Diet Website Cookie Policy


WHAT ARE COOKIES?

Cookies are small text files that are used by a Website to store information. They are passed between the server of a Website and the users’ web browser. When you visit a site, it will send a cookie from its server to the browser you are using. The browser will then store the cookie on your device in a cookie file. Cookies are used to help you navigate the Website and to enhance your experience whilst on the Website. Cookies enable a Website to tailor information presented to you based on your browser preferences and settings.

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. It is important that you understand that refusing cookies will stop the Website functioning as intended and you will not be able to sign up for memberships, enjoy the benefits of our subscription service and other weight loss benefits and services as created by our system.


HOW DO WE USE COOKIES?

We use cookies to collect data about the performance of our Websites and to ensure an easy and consistent user experience for our visitors and to improve your experience using our weight loss services, memberships and subscription. Examples include letting you navigate between pages efficiently, remembering your preferences, remembering your username and password, letting us analyse how well our Website is performing, and improving your experience.


HOW LONG DO COOKIES STAY ON MY DEVICE?

There are two main types of cookies which will determine how long they will stay on your computer or mobile device. Session cookies will only stay on your device until you stop browsing. Persistent cookies can stay on your computer or mobile device until they expire or are deleted.


HOW TO DISABLE COOKIES?

Please be aware that if you disable cookies for aiweightlossdiet.com your user experience will be severely impacted, and you will not be able to benefit from our membership and subscription services. In essence you will not be able to use our weight loss program in an effective way and some sections of the Website will not work at all.


TO DISABLE ON PC:
Edge:

  • Select the Three Dots Icon – Settings
  • Advanced Settings – View Advanced Settings
  • Scroll to Cookies
  • Choose your preferred settings

Internet Explorer:

  • Select the Tools Icon – Internet Options
  • Select the Privacy tab – Sites
  • Choose your preferred settings

Mozilla Firefox:

  • Select the icon with three lines (Burger menu)
  • Select Options – Privacy & Security
  • Scroll to Cookies & Site Data – Manage data
  • Choose your preferred settings

Google Chrome:

  • Select the icon with three dots to load menu
  • Select Settings
  • Scroll down to Advanced – Privacy & Security
  • Content settings – Cookies
  • Choose your preferred settings

TO DISABLE ON APPLE MAC:
Safari:

  • Select Preferences from Safari menu
  • Select Privacy icon
  • Choose your preferred settings
  • Manage Website data

Chrome for Mac:

  • Select Preferences Chrome menu
  • Scroll down to Advanced – Privacy & Security
  • Content settings – Cookies
  • Choose your preferred settings

Mozilla Firefox:

  • Select Preferences from Firefox menu
  • Select Privacy & Security – Cookies – Manage Cookies & Data
  • Choose your preferred settings

Opera:

  • Select Preferences from Opera menu
  • Select Privacy & Security – Cookies
  • Choose your preferred settings

TO DISABLE ON MOBILE:
iPad:

  • Go to Settings – Select Safari
  • Scroll to Privacy & Security
  • Choose your preferred settings

iPhone:

  • Go to Settings – Select Safari
  • Scroll to Privacy & Security
  • Choose your preferred settings

Android:

  • Open Chrome browser – Select three dots icon
  • Select Settings – Site Settings – Cookies
  • Choose your preferred settings

TO DISABLE ON OTHER MOBILE DEVICES:

If your mobile device is not listed, then please see the documentation for your device to disable cookies.


THIRD PARTY COOKIES:

Cookies on our Website may also be set by one of our partners who set cookies for various reasons, and we have not control over these cookies. To change these cookies please visit the third-party site and they can provide you with the information required to disable these cookies.


Google:

Google cookies originate in our PPC campaigns with Google. Examples of the cookies google places on our Website: _ga, _gid, _gat, _utma, _untz. We also use cookies with Google Analytics to store information about our visitors.

Go to Google for more information on managing Google cookies.


HOTJAR:

_hjIncludedInSample is a Hotjar cookie. Hotjar is a behaviour analytics company that analyses Website use, providing feedback through tools such as heatmaps, session recordings, and surveys.


FIND OUT MORE INFORMATION ON COOKIES:

You can find more information about cookies by
visiting www.allaboutcookies.org or www.youronlinechoices.eu.


FURTHER QUESTIONS:

If you have any further questions or concerns, then you are welcome to contact us on cookieadmin@aiweightlossdiet.com.